Terms of Service

Relode

Effective Date: October 8, 2026

These Terms of Service ("Terms") govern your access to and use of Relode's websites, applications, recruiting and staffing services, tools, and communications (collectively, the "Services").

By accessing or using Relode's Services, you agree to these Terms. If you do not agree, you should discontinue use of the Services.

1. Services

Relode provides healthcare recruiting, staffing, talent sourcing, candidate matching, and related workforce solutions.

Relode may connect healthcare organizations, employers, recruiters, staffing partners, and job candidates through its technology and professional networks.

Relode does not guarantee job placement, candidate availability, hiring outcomes, employment offers, or specific recruiting results.

Additional written agreements may govern specific recruiting engagements, placements, or staffing services. In the event of a conflict, the applicable signed agreement controls for those services.

2. Eligibility

By using Relode, you represent that you:

  • Are at least 18 years old.
  • Have legal authority to enter into these Terms.
  • Have authority to represent any business or organization on whose behalf you act.
  • Will provide accurate and complete information.
  • Will comply with applicable laws and regulations.

Relode reserves the right to deny, restrict, or terminate access when reasonably necessary.

3. User Responsibilities

You agree to:

  • Provide truthful and accurate information.
  • Maintain the confidentiality of account credentials.
  • Use Relode's Services for lawful purposes.
  • Avoid fraudulent, misleading, or unauthorized activities.
  • Respect the confidentiality of candidate and employer information.
  • Refrain from unauthorized scraping, automated data collection, or interference with Relode's systems.
  • Comply with applicable employment, privacy, and anti-discrimination laws.

Relode may investigate suspected misuse and restrict access when necessary.

4. Recruiting and Employment Disclaimer

Relode facilitates recruiting and staffing services but does not guarantee employment, candidate selection, or hiring success.

Unless expressly agreed otherwise in writing:

  • Employers retain responsibility for final hiring decisions.
  • Employers are responsible for verifying candidate qualifications, licenses, credentials, and employment eligibility.
  • Candidates are responsible for accurately representing their experience and qualifications.
  • Relode does not guarantee the performance, conduct, or continued availability of any candidate or employer.
  • Job listings, compensation details, and employment opportunities may change without notice.

Relode is not responsible for employment decisions independently made by third-party employers.

5. Candidate Information and Data Accuracy

Relode may collect, process, and share candidate or employer information as described in its Privacy Policy and as permitted by applicable law.

Users agree that:

  • Submitted information must be accurate and current.
  • Candidate information may be shared with prospective employers and authorized recruiting partners for legitimate recruiting purposes.
  • Information obtained through Relode must not be sold, redistributed, or used for unauthorized purposes.
  • Users must not submit sensitive personal information unless necessary and permitted through an authorized process.

Relode does not guarantee the accuracy or completeness of information supplied by third parties.

6. No Professional Advice

Information provided through Relode is for general business, employment, and recruiting purposes.

Relode does not provide legal, tax, financial, or medical advice through its Services.

Users should consult qualified professionals when appropriate.

7. Fees and Payments

Certain Relode Services may require payment under a separate agreement.

Unless otherwise specified in a signed agreement:

  • Applicable fees will be disclosed before the relevant paid service.
  • Payment obligations are governed by the applicable agreement or invoice.
  • Refunds, credits, and replacement guarantees are available only when expressly provided in writing or required by law.
  • Failure to make required payments may result in suspension of paid Services.

8. Intellectual Property

All Relode website content, branding, trademarks, software, designs, databases, and proprietary materials are owned by Relode or its licensors.

Users may not copy, reproduce, distribute, resell, or commercially exploit protected Relode materials without authorization, except as permitted by applicable law.

9. Third-Party Services

Relode may integrate with or link to third-party platforms, recruiting networks, communication providers, applicant tracking systems, and other services.

Relode is not responsible for the independent operations, policies, security practices, or availability of third-party services outside its control.

Use of third-party services may be subject to additional terms and privacy policies.

10. Disclaimer of Warranties

To the maximum extent permitted by law, Relode provides its Services on an "as is" and "as available" basis.

Relode does not guarantee:

  • Uninterrupted website or platform availability.
  • Error-free operation.
  • Successful candidate placements.
  • Specific recruiting results.
  • Accuracy of all third-party information.
  • Continuous availability of job opportunities.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Relode shall not be liable for indirect, incidental, special, consequential, or punitive damages, including:

  • Lost profits or business opportunities.
  • Business interruption.
  • Lost recruiting opportunities.
  • Unauthorized third-party actions outside Relode's reasonable control.
  • Data loss or service interruptions.
  • Independent hiring or employment decisions.

To the extent legally permitted, Relode's aggregate liability arising from the Services shall not exceed the amount paid by the claimant to Relode during the six months preceding the event giving rise to the claim.

These limitations do not apply where prohibited by law.

12. Indemnification

To the extent permitted by law, users agree to indemnify and hold harmless Relode and its officers, employees, contractors, and authorized partners against third-party claims, damages, liabilities, and reasonable legal expenses arising from:

  • Violations of these Terms.
  • Fraudulent or unlawful conduct.
  • Misuse of candidate or employer information.
  • Infringement of third-party intellectual property rights.
  • Violations of applicable laws caused by the user's conduct.

13. Termination

Relode may suspend, restrict, or terminate access to its Services for violations of these Terms, security concerns, fraudulent activity, or other legitimate operational or legal reasons.

Termination does not eliminate payment obligations or other responsibilities that legally survive termination.

14. SMS Text Messaging Policy

Relode may send SMS text messages to individuals who have provided the appropriate consent to receive them.

Messages may include recruiting communications, job opportunities, application updates, interview scheduling, account notifications, service updates, and promotional messages where separately authorized.

By opting in to a Relode SMS program, you acknowledge the following:

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit https://www.relode.com/.
  • Consent to receive promotional SMS messages is not a condition of purchasing services or obtaining employment opportunities.
  • Relode may use automated technology to deliver messages where legally permitted and appropriately authorized.
  • You represent that you are authorized to receive messages at the mobile number provided.
  • Relode may send a confirmation message after an opt-out request.
  • Relode will honor valid opt-out requests in accordance with applicable law.
  • Wireless carriers are not responsible for delayed or undelivered messages.
  • Relode is not responsible for carrier charges or network interruptions outside its control.
  • Relode will handle SMS-related personal information according to its Privacy Policy.

For additional information:

Privacy Policy: https://www.relode.com/privacy

Terms of Service: https://www.relode.com/terms

Relode will not sell or share SMS opt-in consent information with third parties for their independent marketing purposes. Mobile opt-in data and consent will not be shared with third parties or affiliates for their own promotional messaging.

This restriction does not prevent Relode from using authorized messaging service providers to deliver communications on its behalf, subject to appropriate privacy and security obligations.

15. Email and Electronic Communications

By providing your contact information, you agree that Relode may send service-related communications consistent with applicable law.

These may include:

  • Account notifications.
  • Recruiting and application updates.
  • Interview coordination.
  • Service announcements.
  • Administrative and transactional messages.

Marketing emails will include an unsubscribe mechanism where required by law.

Users may withdraw consent to optional marketing communications without losing access to services for which such consent is not required.

16. Privacy and Data Protection

Relode processes personal information according to its Privacy Policy and applicable privacy laws.

Relode may use reasonable technical, administrative, and organizational measures to protect information, but no electronic system can be guaranteed completely secure.

Users should avoid submitting unnecessary sensitive information through unsecured communications.

Relode's Privacy Policy is available at:

https://www.relode.com/privacy

17. Prohibited Activities

Users may not:

  • Scrape, harvest, or extract candidate information without authorization.
  • Use Relode information for spam or unauthorized solicitation.
  • Impersonate candidates, employers, or Relode representatives.
  • Submit fraudulent job listings or applications.
  • Circumvent platform security measures.
  • Resell or redistribute proprietary recruiting data without permission.
  • Use the Services in violation of employment, anti-discrimination, privacy, or communications laws.

Relode may restrict access and pursue available legal remedies for prohibited conduct.

18. Confidentiality

Users may receive confidential information relating to candidates, employers, recruiting processes, business operations, or proprietary technology.

Such information must be used only for authorized purposes and must not be disclosed to unauthorized parties.

This provision does not prohibit disclosures required by law, protected reports to regulators, or other legally protected activities.

Separate confidentiality agreements may impose additional obligations.

19. Force Majeure

Relode shall not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, widespread network outages, government actions, labor disruptions, or third-party infrastructure failures.

This provision does not excuse obligations that cannot legally be excused.

20. Dispute Resolution

To the extent permitted by applicable law, disputes arising from these Terms or use of Relode's Services shall be resolved through binding arbitration in Tennessee.

This provision does not prevent either party from pursuing claims that cannot legally be subject to mandatory arbitration or seeking relief from a court where permitted.

The parties will first attempt to resolve disputes informally through good-faith communications.

Any separate arbitration agreement governing a specific service will control to the extent applicable.

21. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.

22. Changes to These Terms

Relode may update these Terms to reflect changes in its Services, business practices, or legal requirements.

Updated Terms will be published on this page with a revised effective date.

Where required by law, Relode will provide additional notice or obtain consent before material changes take effect.

23. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

24. Entire Agreement

These Terms, together with any applicable signed service agreements and incorporated policies, constitute the agreement governing use of Relode's Services.

Specific written agreements may supersede these Terms for the services they cover.

25. Contact Information

For questions about these Terms, privacy practices, or communications:

Relode

Website: https://www.relode.com/

Contact: https://www.relode.com/contacts-us

Privacy Policy: https://www.relode.com/privacy

Terms of Service: https://www.relode.com/terms

© 2026 Relode. All rights reserved.‍